Front Desk Supervisor | Full Time

Omni Hotels • Irving, TX • 1d ago

Location

Las Colinas Hotel

Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.

Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.

Job Description

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

Responsibilities

To be thoroughly acquainted with all check-in policies and procedures.- To be experienced with various guest scenarios.- To be familiar with all technical equipment related to the Front Desk.- To be familiar with all hotel facilities and offerings.- To understand the influence and importance of all departments on the Front Desk.- Responsible for the training of new associates.- Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.- Understand and be able to perform rooms control duties.- Broad knowledge of Opera, Synergy, Micros and payment processing systems.- Familiar with all reservation special packages.- Understand all radio codes and emergency procedures.

Qualifications

Attain a high propensity for customer service.- Previous cash handling experience.- Ability to stand for prolonged periods of time.- May require working overnight shift.- Computer Skills (Synergy, Opera, Epitome, Vision, GoConcierge, Microsoft Office)

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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